Austria : +43 650 5127070
Qatar : +974 5050 2181
Middle East : +971 56 2800156

Privacy Statement

Privacy Policy

Terms & Conditions

EMAD TOURS travel services shall be sold exclusively to travel organizers (hereinafter referred as USER) and by visiting, using or ordering from the website www.emadtours.com the USER expressly consents and agrees to be bound by EMAD TOURS Terms and Conditions, legal statement and privacy policy, and to follow all applicable laws and regulations governing this website and reservation transacted via EMAD TOURS website.

This legal statement and privacy policy is an integral part of our website, which cannot be separated from the general contracting conditions, operations or reservations. The use of our website indicates complete acceptance, without exclusion, of the conditions contained in these clauses and is proof of express consent to contract the service booked. Therefore, any booking that the USER makes through this website is conditional on the USER accepting these General Terms and Conditions and the legal statement and privacy policy.

Warrant that its user of the codes will be at least 18 years of age or over and have legal capacity to use the EMAD TOURS site and to create a legally binding contract for the USER.


The USER is responsible for ensuring that the General Conditions stated in this Agreement are brought to the attention of, and agreed with, their final consumers, intermediaries, and all other interested parties, prior to entering into any agreement with those parties to which these Terms and Conditions might apply.

Due to the special characteristics of the electronic commerce, the USER hereby acknowledges the impossibility of handwritten signature for this transaction. Therefore, the USER hereby accepts that there is no need for handwritten signature and the USER also accepts to be bound by the acceptance of the Terms and Conditions of EMAD TOURS upon making the reservation.

The USER is obliged to provide the Retail Agency or, if applicable, the final consumer, the following data:

. What is included and not included in the price of services.

. The regulations and consequences of a no show by the final consumer at the establishment, of regulations regarding cancellations, annulments and modifications, as well as of any possible name changes of the commercial name of the hotel plus the possible existence of stay taxes.

. That all the clients, without exception (children included) must have current personal and family documentation, either passport or National Identity Document, as required by the country or countries visited.

. All extra services (special meals, extra beds, cots/cribs etc)

. The USER is also obliged to provide a voucher for the services that contains the following wording: "Payable through EMAD TOURS".

The final consumer shall be liable for obtaining the documentation required at destination, such as visas, ID's, passport, medical documents, etc. and EMAD TOURS shall not be liable for any circumstance or expense incurred due to lack of documentation or non-compliance of requirements.

That for all intents and purposes, regarding transport by land, it is understood that the user shall carry with him/her all their luggage and personal belongings, irrespective of the location within the vehicle where these are stowed, and that such luggage and personal belongings are carried at client's own risk. Clients are recommended to be present during handling, loading and unloading of luggage.

With regard to transport of luggage by air, by rail, by sea or by river, the general Terms and conditions applicable to transportation companies shall apply, with the ticket being the binding document between the aforementioned companies and the passenger. In the event of any damage or loss, the consumer shall at that time make a claim to the Transport Company.

In any case EMAD TOURS will not be responsible for the passenger's luggage / personal belongings.

Whenever the conditions of Package Travel must be applied due to the intention to include any of the services provided by EMAD TOURS in a Package Travel, the USER undertakes to strictly comply with the Package Travel conditions and/or any legislation that develops, adds to and, when appropriate, replaces them, delivering or enabling the delivery of all the appropriate information to the final consumer, requesting its signature and approval on the package travel conditions when necessary.


The prices offered to the USER are confidential and may not be disclosed to any third party to this Agreement, including any subsidiary, affiliate or holding company or any subsidiary of its holding company of the USER.

The prices offered therein are for sale within the USER's own market to the exclusion of any other. Sales to any other markets shall only be possible by prior request and with the express authorization thereof by EMAD TOURS.

Selling prices quoted on the website are including all taxes. Any increase in tax will be directly added to the prices offered in this agreement

. Hotels and other accommodation establishments (including Groups): Prices quoted are per person per night or per unit per night.

. Flights. Prices quoted are per person per ticket.

. Private Transfers & Excursions. Prices quoted are per vehicle.

. SIC Excursions. Prices quoted are per person per service.

. Car rental. Prices quoted are per vehicle per day.

. Train Tickets. Prices quoted are per persons per sector (excluding seat reservation).

. Insurance. Prices quoted per service

Prices quoted on EMAD TOURS are directly generated by the system on daily availability. The USER shall be invoiced according to current prices at the time of online confirmation of reservation.

Block booking of accommodation reservations for future sales is forbidden under any circumstances or at any time. EMAD TOURS reserves the right to cancel any reservations made for this purpose without liability. As well, the USER hereby commits to not use EMAD TOURS' prices appeared on the website to contact EMAD TOURS' suppliers disclosing such prices for the purpose of negotiating new rates and/or any other meaning, in this event, the USER shall indemnify EMAD TOURS and EMAD TOURS will notify the supplier the illicit use of the rates by the USER.

Hotels and other accommodation establishments (including Groups): Service as specified in the reservation confirmation, with the exception of those accommodation establishments in which the inclusion of other services is specifically indicated. In most hotels the earliest check-in time is after 14:00 hours, and the latest check-out time on date of departure is 12:00 hours.

Transfers and excursions: In most cities, these are held not as a complementary and/or additional service to accommodation, but as an independent service.

Car rental: Service as specified in special Terms and Conditions to be applied.

Insurance: Service as specified in special Terms and Conditions to be applied.

The USER shall be liable for their final consumer's reconfirmation of flights directly with airline and/or other services and for advance notice to receiving agents at destination of any changes in flights and/or flight times in the event that there has been a modification of the reserved flight(s).

The USER shall be liable for ensuring that the flights and times given to EMAD TOURS are correct, and where other services are required, these shall be organised based on the data provided by the USER


Any service not specified in the reservation confirmation.

Accommodation services: any extra services are not included such as telephone calls, insurance, laundry service, mini-bar, parking, etc. which shall be paid directly by the final consumer.



You can book for up to 9 guests per booking on the Website. This would mean that you are able to make reservations for a group of 9 adults and children (2 - 11 years old). Children and/or Infant alone bookings cannot be made online and need to be made at the carriers office.

The deadline to make a flight booking before the date of actual departure varies from carrier to carrier.

You may book a flight in the Class of your choice. Your booking is subject to the applicable fare conditions and the availability of seats in that fare group.

You are only able to make amendments or cancellations on the booking you are making prior to confirming your reservation online. Any modifications after this must be made via our office. All reservations, including modifications and cancellations are subject to the Terms and Conditions, Customer Care Policy and General Conditions of Carriage.

Use of Credit card

1. We accept all major credit cards. The credit card must be in the name of one of the passengers travelling and the same card must be carried at the time of travel, together with the form of identity submitted during the booking process, for verification at check-in. Alternatively, if the passenger travelling is not the cardholder, or if for any reason, the credit card used for the booking cannot be produced at check in, the carrier may require that a clear photocopy of both sides of the credit card used for a booking may be presented, duly signed by the cardholder authorizing the use of the card for the purchase of the ticket. For security reasons, we request you to strike out the Card Verification Value (CVV) code of the card on the photocopy.

2. We accept credit cards issued in the country of departure and a few other selected countries as specified during the booking process. If you wish to arrange for delivery or collection of a ticket in a country other than your country of departure, you will need to contact our office to make the booking and arrange payment and ticketing. 3. Your credit card will be debited when you click on the confirm button.
4. If you do not have a credit card, you may choose to pay in cash while visiting our office.
5. The e-tickets shall be delivered to you via email
6. The carrier reserves the right to refuse carriage in case of noncompliance with these credit card rules.
7. Disclaimer: Emad Tours accepts no liability or responsibility and will not be liable or responsible for any loss, damage, misuse or unauthorized access occurring in connection of with the provision of credit card data. Emad Tours will not be responsible or liable for any action or decision made by you in reliance on the information with regard to credit card usage on this website, even if Emad Tours has been advised of the possibility of these damages.

We will make every effort to maintain confidentiality when securing an online payment. This covers the security of your credit card details and other personal information. All of your personal information is encrypted as it travels over the Internet.
You agree to use this Web Site solely to determine the availability of goods and services and make legitimate reservations or transact business with us. All carriers reserve the right to cancel duplicate bookings and Emad Tours has no control over this whatsoever.
You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Web Site are your sole responsibility.
You agree to not abuse the Web Site. "Abuse" includes, without limitation, using the Web Site to:
Defame, harass, stalk, threaten, abuse or otherwise violate others' rights as defined by applicable law. Interfere with or disrupt the Web Site or servers or networks connected to the Web Site, including attempting to interfere with the access of any other user, host or network, including without limitation, overloading, initiating, propagating, participating, directing or attempting any "denial of service" attacks, "spamming", "crashing", "flooding" or "mail-bombing" the Web Site. Falsely use a password or personal identification number during logging into the Web Site, or misrepresent one's identity or authority to act on behalf of another. Violate this Agreement in any other manner.

If you are breaking your journey at any point, for more than 72 hours, please reconfirm your onward / return reservation.

Please make sure the names given in the booking are same as written in the passports.

Prior notification required as per Airlines policy for any special handling requirements, i.e. Unaccompanied minors, wheelchairs or assistance for medical cases, etc.

Schedule Changes:

We urge all passengers to contact the airline directly for updates regarding any change in flight schedules and/or status.


Holding Room Blocks is considered as prohibited behavior.

The use of the EMAD TOURS booking engine is limited to FIT bookings and as such our database inventory is protected against any other unauthorized use. Any Group reservations must therefore be directed to the groups section of our website, and as such are subject to the terms and conditions of group reservations.

The blocking of multiple rooms with unconfirmed names, ensuing name changes or cancellation within 90 days of arrival is prohibited, due to database inventory restraints.

Should any such blocks be detected, EMAD TOURS reserves the right to:

a) Deny and cancel said bookings b) Change to a Group booking, leading to a possible increase in rate and alternative payment terms. c) Charge an administrative fee for handling the block and subsequent changes.

Administrative fee:

Multiple name changes indicating that rooms have been blocked will be subject to a ? 25 fee per modification, including each name change. The administrative fee can vary from time to time.


All services must be paid by the USER to EMAD TOURS at least 2 days before the cancellation fee becomes due; unless an alternative financial arrangement is agreed.

In the event that the period of time between reservation and final consumer arrival is less than 2 days, payment shall be verified immediately at the time of reservation.

When making a payment to an account based in a foreign country, banks may apply commission rates over which we have no control and EMAD TOURS cannot be held responsible for such charges.

The booking request will not be confirmed by EMAD TOURS and the transaction is not considered completed until the USER has paid in time the full price of the services (including bank fee), irrespective of whether the final consumer, intermediary or the remaining interested parts, have paid the referred price to the USER. Therefore, EMAD TOURS will confirm the booking once the full price without any reduction is paid by the USER.

Invoices must be paid in full. No deductions by the USER are allowed. Any disagreement regarding the invoice must be communicated in detailed form to EMAD TOURS within 14 days as of issue thereof. Any disagreements communicated subsequently shall not be considered.

Payments shall be made in the currency appearing on the invoice, in any of the following ways:

. Bank transfer to EMAD TOURS. SWIFT confirmation shall be sent by fax/email to the receiving office in which the reservation was made. The USER shall be responsible for ensuring that such confirmation is received by EMAD TOURS with the required notice.

. Credit card in accordance with the regulations contained in CREDIT CARD REGULATION (see next Credit Card Regulation). Any payment made by credit card can be processed online through our secure "PAYPAL" link or by a fax authorizing the charge by this means of payment, to be sent to the relevant office of EMAD TOURS, duly signed by credit card holder as well as copy of the passport or national identity document of card holder. (DO NOT SEND THIS INFORMATION BY EMAIL)

In the event that payment for the reservation is not received by the date and method agreed or that there is a failure to fulfil all requirements, EMAD TOURS may automatically cancel the reservations with no right on the part of the USER and/or the final consumer to claim any service provision or amount whatsoever from EMAD TOURS on account of such an annulment.

EMAD TOURS shall receive the net price timely and the USER hereby assumes any cost or expenses that may arise for the payment. Therefore, any deficiency in payment arising from bank charges or as a result of currency conversion shall be paid by the USER.

EMAD TOURS shall be entitled to claim for and receive payment of any expenses which have been incurred by EMAD TOURS, in addition to full settlement with interest, for any unpaid amount with respect to the services provided except in the case of disputed charges.


{All "Credit Card" details ALWAYS MUST be only sent to us by fax. NEVER by email}

Payments made by Credit Card should be confirmed to the EMAD TOURS office, according to the following procedure: Can be processed online through our secure "PAYPAL" link

. Send EMAD TOURS a copy of both sides of the holder's credit card, together with a copy of his/her national personal identification document. The person/holder of the credit card must be a member of the company's staff and must have previously been authorized by the company Management to effect payments, with it being the company's responsibility to ensure that the correct procedure has been followed for all payments effected by the card holder.

. Send the authorization signed by the card holder for each payment of invoices, which should include the invoice number and amount.

. There is a handling fee for payments made by Credit Card. This fee is added automatically in the invoice generated on site.


These Terms and Conditions do not supersede but complete and add to the above mentioned Terms and Conditions. In case of contradiction between the general and special Terms and Conditions, the latter shall prevail.



Special conditions for children are agreed upon with each service provider and are not based on any one criteria; therefore, and given that each establishment/supplier applies its own special conditions or discounts, we ask that you enquire about this point when making your reservation.

Accommodation services: Such discounts or special conditions must be understood as applicable only when children share a room with 2 adults.

COTS (UK) /CRIBS (US) - In the event that this service is required, please indicate this when making the reservation, as some establishments have a limited availability of such items. This extra service can be paid by the final consumer directly at the establishment if required.

Third Person in Accommodation Services

Almost all hotels will treat a reservation for a third person as a double room with an extra bed. Consult the supplement and/or discount applicable for an extra bed to be occupied by an adult, as this varies depending on the hotel. There are hotels with very few available extra beds, so it is imperative to ensure availability when making your reservation. Failure to do this may result in non-availability of the extra bed at the hotel, with no right to claim any service provision or amount whatsoever from EMAD TOURS.

No Show in Accommodation Services

No show by the USER's final consumer at the accommodation establishment without prior warning shall be considered a cancellation.

No reimbursement to the final consumer shall be made in the event of a 'no show' without prior consultation with, and express authorization from, EMAD TOURS, who shall inform the USER of charges payable, which may range from the cost of one night to 100% of the amount of the reservation.


Unless expressly authorized by EMAD TOURS the USER shall not be allowed to reduce the reserved period of stay or requested service, nor change the names of the final consumer once reservation has been made.

Any such changes shall be deemed to be a cancellation of the reservation.

Modifications to extend the reserved period shall be subject to availability; in the event of an extension, the price shall be modified accordingly.


In the event of withdrawal of the tourist services purchased, the CLIENT shall have the right to be returned all amounts paid with deduction of the amounts, if any, which may have accrued in terms of cancellation charges.

Generally, cancellations made at least 48 hours before final consumer arrival shall not generate charges. This notwithstanding the aforementioned period may vary in each particular case and shall be indicated at the time of booking. At the time of confirmation of the reservation the cancellation charges which may ensue shall vary according to destination, dates and accommodation establishment.

If for exceptional reasons the cancellation is not made via the system, it must be sent in writing to EMAD TOURS detailing the destination and reservation number. EMAD TOURS shall send acknowledgement of receipt and inform of all the charges, if any, which may be applicable. The USER shall be responsible for obtaining the confirmation and/or acknowledgement of receipt of the cancellation of the reservation by EMAD TOURS. Any charges for cancellations made directly by the final consumer with the accommodation establishment which are charged by the supplier to EMAD TOURS shall be paid, in turn, by the USER to EMAD TOURS.

Claims for reimbursement by a final consumer leaving the accommodation establishment before the reserved departure date (early check-out), must be addressed to EMAD TOURS within seven days from the effective date of departure, together with written confirmation from the accommodation establishment of time and date of departure. This does not affect the conditions of charges for "early check-out" is applicable.

During peak occupation season, no-show or early check-out the accommodation establishment may charge the full amount of the original reservation, in which case reimbursement to the final consumer shall not apply.

Reservations may be cancelled by request of either party with no penalty whatsoever in the event of force majeure, such as, without restriction, war, revolution, acts of terrorism, closure of borders, epidemics, catastrophes which may affect the various destinations and, specifically, the location of the accommodation establishment at destination, as well as the country of origin of the final consumers.

Other services will have different booking / cancellation policies which you will be informed of when the USER confirms their bookings (for online bookings).

Important Throughout the year, some accommodation establishments may change name or trade name, which shall not be construed as a change of hotel or modification of the reservation.

In some countries there is a local tax known as "stay tax" or "tourist tax" (eco-tax) which must be paid directly at the establishment or/and the airport.

The categories of the hotels have been provided by the establishments themselves and in accordance with specific regulations applicable in each country. A hotel in one country, therefore, may not be similar in terms of services and quality to a hotel in another, despite belonging to the same category. EMAD TOURS provides the information supplied by the hotel regarding the existence of works of refurbishment or renovation of the establishment, as well as duration thereof. EMAD TOURS shall not accept claims for works about which it has not been informed or which extend beyond the planned date of conclusion thereof.


The following additional Terms and Conditions apply to the CLIENT booking accommodation services for groups through EMAD TOURS.

In order to qualify for special group rates, the requested reservation must be for a minimum of 10 Double rooms or the equivalent with 21 persons. The tariff corresponding to individual bookings shall be applied to any booking request for between 7 and 10 rooms, although deposits, payments, cancellations and/or modifications will be subject to the following Terms and Conditions too.

Payment shall be submitted to "Means of payment" clause above.

Deposits and means of payment.

For reservations confirmed 8 weeks before arrival or earlier, a 30% deposit must be paid within 3 days after booking confirmation. The complete payment shall be made a minimum of 4 week before the date of arrival.

For reservations confirmed between 8 and 5 weeks before arrival, a 50% deposit must be paid within 1 day after booking confirmation. The complete payment shall be made a minimum of 4 week before the date of arrival.

For reservations confirmed between 5 and 4 weeks before arrival, a 50% deposit must be paid within 1 day after booking confirmation. The complete payment shall be made a minimum of 4 week before the date of arrival.

Payments by means of bank transfer will only be admitted within 1 day after booking confirmation. Other payments shall be made by means of credit card (Credit Card payment conditions will apply).

For reservations confirmed within 4 weeks before the date of arrival, the complete payment shall be made upon reservation confirmation. Payments shall be made by means of cash deposit or credit card (Credit Card payment conditions will apply).

Modifications and cancellations.

If there is a reduction in the number of people of up to 15%, and this cancellation is made between 8 weeks and 5 weeks before the date of arrival, a ? 200 administrative cancellation fee shall be applied.

If there is a reduction in the number of people of more than 15%, and this cancellation is made between 8 weeks and 5 weeks before the date of arrival, a 10% cancellation fee shall be applied.

Any cancellation between 5 weeks and 2 weeks before arrival shall be charged a 30% cancellation fee.

Any cancellation within 2 weeks before arrival shall be charged a 100% cancellation fee.

Any cancellation before 8 weeks before the date of arrival shall be charged no cancellation fee.

No modification fee will be applied in case of an increase in the number of rooms and/or nights.

The Groups clause of these Terms and Conditions may be subject to amendment by specific conditions which EMAD TOURS may include at the notification of the confirmation of the accommodation establishment or any other supplier. These specific conditions do not supersede but shall complete, supplement and add to these Terms and Conditions herein.


A car rental reservation (whether confirmed or not) through EMAD TOURS does not constitute a contract for the supply of vehicle rental services. A contract will be entered into between the final consumer and the car rental company at the time of rental and will be governed by the laws of the country of rental.

The contract is entirely between the final consumer and the car rental company.


The following additional Terms and Conditions apply to the USER's booking transfer services through EMAD TOURS system.

EMAD TOURS agrees to carry the passenger and his/her luggage on the journey permitted by the services booked with EMAD TOURS, subject to these special Terms and Conditions of carriage and any special conditions applicable to the services booked.

EMAD TOURS is not obliged to carry any child under the age of 14 unless that child is accompanied by a responsible person aged 18 or over. In some destinations children under the age of 2 may be charged a fee for occupying a seat, in others said child may travel free if accompanied by a full fare-paying passenger over the age of 18. Children over the age of 2 require a booking to be made for them.

The service booked may only be used by the person(s) named on the booking or for whom it has been purchased, and may not be transferred to or used by anyone else. The person that makes the booking must have the authority to do so from all the other travelers in the group and confirm that the people named on it accept the booking conditions, and is responsible for the full cost of the service, including any cancellation or amendment charges. He/she will inform other members of the party of confirmation details and any other appropriate information.

Reservations. Booking requests for transfers must be made at least 72 hours before transfer time. Communication of the confirmation of the reservation shall be made via the website of EMAD TOURS.

Once the transfer booking is completed, a voucher with the reference number will be displayed on the screen. The voucher must be printed and presented as proof of reservation.

Voucher. The voucher will show all the information necessary to reach the boarding point. The voucher will also show a contact telephone number for checking the booking and informing about contingencies.

EMAD TOURS advises the passenger to request Transfer service confirmation 72 hours before service time.

Transfers are not guaranteed if no confirmation is requested or confirmation is not available.

Changes/amendments. The destination and pick-up addresses on the voucher are the addresses where the passenger will be delivered and picked up. Any modifications to a booking will be subject to an administration charge as well as any change in the rate to be charged. EMAD TOURS also reserves the right to not provide the service if the service is very different from the original service booked. No changes/amendments are allowed less than 72 hours prior to the time of travel.

Cancellation. Final consumers are entitled to cancel the transfer through the EMAD TOURS system. Cancellations must be made at least 72 hours before the time of travel. EMAD TOURS will refund the money subject to the cancellation policy.

No reimbursement to the final consumer shall be made in the event of cancellation less than 72 hours before the time of travel.

No-shows. A no-show by the passenger without prior warning shall be considered a cancellation. No reimbursement to the final consumer shall be made in the event of a 'no-show' without prior consultation with and express authorization from EMAD TOURS, who shall inform the USER of charges payable which may vary up to 100% of the amount of the reservation.

Information for the booking of the transfer service is provided by the USER. The voucher must be checked for errors.

The passenger must take the voucher with him/her whenever he/she travels on a service, and must produce the voucher for inspection when requested. The passenger must take care of the voucher.

Lost vouchers. EMAD TOURS will not be obliged to replace the voucher if it is lost, mislaid or stolen; the passenger will be required to purchase a new service to enable the passenger to travel.

Spoiled or tampered vouchers. If the voucher is spoiled or tampered with it will be invalidated and if the passenger travels with it, he/she will be considered to have travelled without a voucher.

If the voucher is spoiled or tampered with before travelling, then EMAD TOURS may replace it if a replacement is requested 3 day prior to travel, and the passenger provides EMAD TOURS with proof of purchase, passenger identity, and a reasonable explanation as to why the voucher was spoiled or tampered with. EMAD TOURS may not unreasonably refuse to replace the voucher.

The passenger must make sure he/she is on the correct service and meets any service on which the passenger is travelling at the relevant boarding point.

The passenger should arrive at the boarding point for a service at least 15 minutes prior to the scheduled departure time for that service.

For airport/hotel pick-up transfers, the chauffeured vehicle will wait for maximum 30 minutes after pick-up time, thereafter, the client is considered "no-show" and if the transfer is still required, it is considered a new booking with its own new cost.

If the passenger arrives later than the scheduled departure time, EMAD TOURS may give the seat to another passenger, in which case the passenger will be considered to have missed the service. EMAD TOURS shall not be liable to the passenger if he/she misses any service or suffers any loss, economic or otherwise, as a result of his/her late arrival, and shall not be obliged to hold up any service to wait for the passenger, or to provide a seat on any other service if the passenger misses a service.

All transfers will be carried out on the day stated on the voucher. The passenger must allow plenty of time in order to arrive in time to connect with air travel services or other forms of transport provided by other carriers. Airlines suggest that passengers be at the airport at least 2 hours before the scheduled departure time of their flight. If the passenger misses his/her flight or it is delayed, EMAD TOURS can provide the passenger with a document he/she may require for insurance purposes (if subscribed) to cover the costs of the new transfer. Additional costs may have to be assumed by the passenger.

Notwithstanding the aforesaid, transfers from the airport may be automatically delayed if the flight suffers a delay. If there is a possibility of late arrival of the aircraft, the passenger should advise the USER of same and the USER will enter flight details in the "special requests" section while making the booking and this will be passed to the supplier of the transfer.

The passenger undertakes to comply with the particular rules established by the transfer service supplier during the transfer service.


Passengers are entitled to ONE SUITCASE and ONE piece of hand luggage each. Any excess luggage must be declared at the time of booking. EMAD TOURS reserves the right to charge for any excess luggage OR even refuse to provide the transfer, without any liability of refund in part or full.

EMAD TOURS must be informed of items such as, but not limited to sports equipment (golf clubs, ski's windsurf boards etc) and electric wheelchairs which will be subject to an additional charge. Extra charges may be made at EMAD TOURS' absolute discretion and depending on the transfer supplier and the destination. Such extra charges must be paid before departure otherwise EMAD TOURS may refuse transport of the aforementioned items. Luggage must be clearly labelled with the owners name and destination address.

It is understood that the passenger shall carry with him/her all their luggage and personal belongings, irrespective of their location within the vehicle where these are stowed, and that such luggage and personal belongings are carried at client's own risk. Passengers are recommended to be present during handling, loading and unloading of luggage.

Transfer Service

EMAD TOURS reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. Under these circumstances EMAD TOURS reserves the right to refuse any reimbursement and no alternative transfer service will be provided.

Passengers are not allowed to consume alcohol on any of the vehicles. The one exception to this rule is when it has been agreed in writing by EMAD TOURS with passengers utilising a Limousine. In such cases reasonable amounts of alcohol consumption during their transfer is allowed. Smoking is not permitted, except where express permission has been given by the driver.

The passenger(s) shall be responsible for all damages caused in the event of abnormal or vandalizing behavior.


EMAD TOURS shall use reasonable endeavor to ensure that vehicles arrive on time to begin the period of hire and that they reach their destination on time. Vehicles are fully insured for passenger and third-party claims, as required under local laws.

If EMAD TOURS were to fail for any reason within its control to deliver its passengers to their confirmed destination, EMAD TOURS will provide suitable transport such as another coach, private car, taxi etc. Any reimbursement made by EMAD TOURS for the costs of an alternative means of transport incurred by the passenger to reach their ticketed destination shall be no more than the cost of reaching that destination by taxi.

EMAD TOURS shall have no liability for any delay or failure to carry the passenger or for breach of contract when caused by a circumstance beyond EMAD TOURS reasonable control. The following shall, without restriction, be considered to be circumstances beyond EMAD TOURS reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests from the police, customs or other government officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other final consumers, bankruptcy, insolvency or cessation of trade of any carrier used by EMAD TOURS and other circumstances affecting passenger safety.

EMAD TOURS maximum liability to the USER and/or passenger(s) for any reasonable and foreseeable loss, damage or liability which the passenger may suffer or incur as a result of EMAD TOURS failure, breach of contract, or the deliberate or negligent acts or omissions of any of EMAD TOURS employees, shall be limited to the reservation price for the transfer booked.



The USER shall be liable for the behavior of its final consumers in the event of abnormal behavior, vandalism or misconduct. In this case, EMAD TOURS and/or the service supplier reserve the right to automatically cancel final consumer stay or reservations with no right of the final consumer to any compensation whatsoever.

Any incidents which may be resolved during the stay of the final consumer at the accommodation establishment shall be directly resolved by the USER.

The USER (whether or not this Agreement has been terminated) shall at all times save harmless and keep fully indemnified EMAD TOURS from and against any actions, claims, proceedings, losses, costs, expenses and demands (including costs and expenses in defending such matters and its proper compromise) arising directly or indirectly out of or incidental to or in connection with any breach by or on behalf of the USER or any of its servants, agents or contractors of any of the provisions of this Agreement.

Notwithstanding the above EMAD TOURS' entire liability under this Agreement, whether in contract, tort (including breach of statutory duty), or otherwise shall not exceed the sums paid by the USER to EMAD TOURS for the specific services in question.

Neither party shall be liable for any indirect, special or consequential loss, including economic loss, which term shall include, but not be limited to, loss of profits, loss of use of profits, business, revenue, goodwill or anticipated savings.


EMAD TOURS acts as the USER's agent and as an independent intermediary in the contracting of accommodation and other services, and thus shall not be held liable for death, injury, illness, damage, loss, accident, theft, delays or any other irregularity which may arise, whether directly or indirectly, from the supply of services by the hotel or other suppliers and which have been contracted via EMAD TOURS.

EMAD TOURS shall use reasonable endeavor to ensure the suppliers accept liability and indemnify from and against any claims of the USERīs guests arising from the provision of the services. Therefore the USER hereby commits to file any claim for the services directly with the service provider. The USER also acknowledges that EMAD TOURS has no control over the provision of the services rendered by the service supplier.

EMAD TOURS shall not deal with any claims that have not been presented by the final consumer during the period of stay at the accommodation establishment.

EMAD TOURS shall not be able to negotiate any claim with the supplier that is presented after the date of final consumer departure from the establishment in question.


The information on this site is posted in good faith but EMAD TOURS cannot guarantee that it is completely free from inaccuracies and typographical errors and does not accept liability for any error or omission on this site. Information on the various services is as accurate as possible given that the information is provided by the service supplier.

In no event shall EMAD TOURS be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, the use of this website or any information contained in it or the inability to access to, including loss of profit and the like.

Service suppliers on this site are independent businesses and are not agents or employees of EMAD TOURS or its affiliates. These independent businesses provide the services in accordance with their own Terms and Conditions which may limit or exclude their liability to the USER or the final consumer. EMAD TOURS and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. EMAD TOURS and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.

To the maximum extent permitted by law, EMAD TOURS disclaims all implied warranties with regard to the information, services and materials contained on this website. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.



Confidential information shall be deemed as any information or data, whether or not it has been drawn up in hard or soft copy or in any other form that is already in use or that could be invented in the future, which EMAD TOURS notifies or provides to the USER or that the latter may have access to with or without the knowledge and/or express consent of EMAD TOURS.

Therefore, confidential information shall be deemed as the following and will include, but not be limited to: any data bases and prototypes created from the documents provided, proprietary management software, computer system passwords, information on users, telephone numbers, fax numbers, email addresses, addresses of offices, agencies, departments and headquarters, computer programs, copies, routines, sources, functional and organizational analysis, know-how, formulae, processes, ideas, inventions (whether patentable or not), financial data and development plans, strategies, the contents of any bids that may be made and any other supporting documents, data or material belonging to EMAD TOURS or available in its website that the USER may have access to.

Under no circumstances may the following be considered as confidential information:

. Any information that is contained in public bibliography or that may become public knowledge, unless it becomes public knowledge due to a breach of the agreement by one of the parties.
. Any information or know-how provided by third parties.
. When disclosure is required by law.
. Disclosure of any information at the request of Courts or Tribunals
. Information referring to economic data or any other kind that must be submitted to the State, local or autonomous authorities due to tax or labor requirements and administrative contracts.

Total or partial disclosure of any of the confidential information to which the USER may have access by means of contracting and performance of its services to third party individuals or companies shall be expressly prohibited.

The USER guarantees that its employees, customers, suppliers, sub-contractors and any other parties related to the agreements between EMAD TOURS and the USER fulfill the confidentiality commitments contained in this document.

The requisite measures must be adopted for said fulfillment of the confidentiality commitment and the USER shall be responsible for any claims or damages caused by the non-fulfillment of this obligation.

The USER undertakes to fulfill these confidentiality commitments from the date that this agreement is signed and to continue to do so whether the relationship between the parties is in force or not.

Should the USER or any of its employees, agents, suppliers or representatives conceive any invention, innovation, discovery, computer program, process, technique or the like, as a result of observing or having access to the Confidential Information, the USER agrees to assign or to have assigned, said invention, innovation, discovery, computer program, technique or the like, to EMAD TOURS.


Apart from that stated in the personal data protection clause, and the obligation to compensate any specific losses or damages caused, as a result of the infringement by the USER of the confidentiality obligations stated, the latter shall also pay EMAD TOURS a minimum amount of Ten Thousand Euros (? 10,000/-)


If EMAD TOURS needs access to personal data which is strictly necessary to provide the services requested by the final consumer, EMAD TOURS and the USER shall ensure this is legally possible pursuant to the current laws and/or any legislation that develops, adds to and when appropriate, replaces them (hereinafter referred to by its initials PDPR -personal data protection regulation).

The personal information that EMAD TOURS may collect from the service supplier, as well as any personal data which, in the use of this system, the USER may disclose to EMAD TOURS shall be understood as obtained, treated and transmitted with strict observation of and in total compliance with the requirements set forth by PDPR. The USER hereby commits to provide accurate data and updated it if necessary in such a way as to give a true picture of the current situation of the final consumer.

In fulfillment of that stated in the PDPR, the USER and EMAD TOURS undertake to observe professional secrecy regarding such data, even when their relationship has terminated and to ensure that the staff performing the services abide by the aforementioned obligation.

EMAD TOURS and the USER state and guarantee that they have installed the technical and operational security measures that guarantee the security of personal data and prevent its alteration, loss, mishandling and/or unauthorized access thereto, bearing in mind the status of technology, the nature of stored data and the risks to which it is exposed.

If the USER should wish to exercise rights of access, rectification, cancellation or opposition granted by the PDPR, the USER may address emadtours@eim.ae or send a signed letter to EMAD TOURS indicating the performance requested regarding personal data and a copy of the relevant Identification Card or passport of the USER's user who is requesting this performance.

EMAD TOURS and the USER specifically undertake the following in the event that they have access to any personal data:

. To ensure that the data is stored by means of the legally required technical and organizational security measures that guarantee the security thereof, avoiding its unauthorized alteration, loss, processing or access, pursuant to the state of technology from time to time, the nature of the data and the possible risks that it is exposed to.
. To only use or apply the data to perform the agreed services and to achieve the agreed purposes. . Not to pass on such data to other parties, not even for the purpose of safekeeping, nor any similar texts, assessments or processes mentioned above, nor to copy or reproduce part or all of the information, results or lists thereof.
. To ensure that the data is handled only by employees who need it to perform the services and any third parties that information is revealed to must be bound to abide by the confidentiality obligation.
. Once the services have been provided, they undertake to destroy such data or return it thereto, along with any supports or documents containing such information and they must not retain any copy whatsoever thereof.
The USER hereby authorizes EMAD TOURS to disclose final consumer's information to third parties for the sole purposes of completing the final consumer's reservation and of associated administration. Any data thus collected on this website may be transmitted, according to PDPR, to those entities that must be involved in order to contract the requested services.

Where the final consumer's stay or travel services are provided / rendered outside the European Economic Area (EEA) or out of the scope of the U.S.-European Union Safe Harbor Framework, controls on data protection may not be as strong as the legal requirements in PDPR. Nevertheless, EMAD TOURS will not pass any information on to any person not directly responsible for travel arrangements.

In the event of a breach of these commitments or any obligation derived from PDPR by the USER, including by its employees or, as the case may be, by any contracted third parties, the USER shall be considered responsible for the processing thereof and specifically fully accepts all responsibility and liability for any claims against EMAD TOURS due to any kind of administrative sanctions being imposed by the relevant authorities, as well as any damages or losses in judicial or non-judicial proceedings brought against EMAD TOURS including, in any case, the costs of the fees payable to Legal Counsel, Court Liaisons or any other professionals, and such breach of contract by the USER of that stated in this clause shall also be specifically considered just cause for early termination of the rendered services.



The USER acknowledges and agrees that any element and intellectual property rights pertaining thereto (including without limitation all commercial names, trade names, copyrights, logos, patents, trademarks, service marks and trade secrets) in EMAD TOURS website (including without limitation its Terms and Conditions, rules, policies and operating procedures, and EMAD TOURS' Confidential Information -as defined above-), received or acceded are the exclusive property of EMAD TOURS or its suppliers.

The USER acknowledges and agrees that, except hereby stated, they shall not acquire any right or interest in the information or data acceded and that EMAD TOURS shall remain the sole owner of the information or data including, but not limited to, all patent, copyright, trademark, trade secret, trade name, contract, industrial design, and other property rights pertaining thereto, anywhere in the world.

All trademarks, copyright, logos, database rights and other intellectual property rights in the materials on this website (as well as the organization and layout of this website) together with the underlying software code are owned by EMAD TOURS or its suppliers. The USER and any client may not use, copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Website or belonging to EMAD TOURS or the underlying software code whether in whole or in part without EMAD TOURS' prior written permission.

In the event that there is any misuse of any Intellectual Property owned by EMAD TOURS (including without limitation all trademarks, service marks, logos, commercial names, etc.) without EMAD TOURS' consent or license; all bookings and sales will be stopped, and EMAD TOURS reserves its right to take any legal action pursuant the protection of its legitimate interest.


EMAD TOURS grants to the USER, under these Terms and Conditions, a non-exclusive, royalty-free, nontransferable license to see and use all the elements provided and/or included in the accommodation and other services contents (texts, photographs, descriptions, maps.) available in EMAD TOURS Website (hereinafter referred to as contents). The duration of this license shall be equal to the duration of the commercial agreement between both parties. License may be revoked by EMAD TOURS at any time giving two weeks previous notice.

The USER shall be entitled to use the contents provided under this license only in connection with the Website run through EMAD TOURS system and only for the purpose of sale of the services provided by EMAD TOURS or its subsidiaries or affiliates. The contents cannot be used to promote the same service but from another travel intermediary.

The USER shall not be entitled to grant sublicenses.

Except hereby agreed, The USER shall not copy, reproduce, modify, transmit, sell, lease, market nor disclose to third parties the contents (and/or any of its elements) provided/displayed by EMAD TOURS.

The USER acknowledges and agrees:

That, except hereby agreed, it shall not acquire any other right or interest in the contents.

That content directly or indirectly received or acceded are the exclusive property of EMAD TOURS, its subsidiaries or suppliers, who shall remain the sole owners.

The USER (whether or not this Agreement has been terminated) shall at all times save harmless and keep fully indemnified EMAD TOURS from and against any actions, claims, proceedings, losses, costs, expenses and demands (including costs and expenses in defending such matters and its proper compromise) arising directly or indirectly out of or incidental to or in connection with any breach by or on behalf of the USER or any of its servants, agents or contractors of any of the provisions of this clause.

EMAD TOURS shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements.

The USER acknowledges and agrees that the sole disclosure of or access to the information or data available in this Website does not constitute an offer by EMAD TOURS for the sale, license or other transfer of such elements.


EMAD TOURS may make improvements or changes to the information, elements, data, services, and other materials on this Website, at any time without notice.

EMAD TOURS may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Website.

Accordingly, the continued access or use of this Website by the USER or Agency is deemed to be their acceptance of the modified Terms and Conditions.

EMAD TOURS may suspend access to the program because of maintenance works, security reasons or force majeure, with no obligation to reimburse or compensate the USER for the time for which access has been suspended.


EMAD TOURS does not automatically subscribe users to our newsletter. In order to receive this, the USER has the option to subscribe and be informed by email of news and hotel offers. If the USER would like to unsubscribe from our newsletter at any time, USER can advise EMAD TOURS on the unsubscribe option of our website.


EMAD TOURS and the USER are independent contractors. There is no relationship of partnership, joint venture, employment or franchise between the parties. Neither party will have the power to bind the other or incur obligations on the other's behalf without the parties' prior written consent.


All communications and notices made under this Agreement by the Parties must be in writing, at the address where the reservation was made, by personal delivery with confirmation of receipt by the other Party, notarial service, fax, mail or electronic mail, or by any other means, as long as there is at all times evidence of receipt by the addressee.


EMAD TOURS reserves its rights to assign in total or in part the obligations or rights of this Agreement to any subsidiary, affiliate or holding company or any subsidiary of its holding company.

The USER is not allowed to assign any obligation or right of this Agreement, or any other agreement which completes them, to any third party, unless prior express authorization has been granted by EMAD TOURS.


If the USER commits any material breach of its obligations under this Agreement, EMAD TOURS reserves its right to terminate this Agreement immediately at any time without prior written notice to the USER.

If the USER specifically uses EMAD TOURS' prices appeared on the Website to contact EMAD TOURS' suppliers disclosing such prices for the purpose of negotiating new rates and/or any other meaning, the USER shall indemnify EMAD TOURS and EMAD TOURS will notify the supplier the illicit use of the rates by the USER.

EMAD TOURS may terminate this Agreement immediately if the USER displays or promotes on its site, or links to another Website which displays or promotes, (i) any pornography or sexually explicit images, (ii) misleading, abusive, violent, racist, discriminatory or hate orientated material, (iii) any materials which infringe or assist others to infringe the intellectual property rights of others, (iv) libelous statements about a private or public person or organization; or (v) causing or enabling any transaction to be made that are not in good faith, including but not limited to, by means of any device, program, robot, frames, hidden frames, JavaScript, pop-up windows and redirects.

Either party may terminate this Agreement immediately, without prejudice to any remedy it may have, upon notice in the event that either party materially breaches any of its obligations under this Agreement and such breach, (if capable of remedy), is not remedied within 14 days of a written notice or either party has a receiver or administrative receiver appointed; passes a resolution for winding up; becomes subject to an administrative order; enters into any voluntary arrangement with its creditors or ceases or threatens to cease to carry on in business.

Upon termination of this Agreement, the USER shall promptly return to EMAD TOURS or dispose of it in accordance with the other's instructions all Confidential Information and other data and documents and copies thereof disclosed or supplied to it pursuant or in relation to this Agreement and shall certify in writing to EMAD TOURS when the same has been completed. Both Parties shall honor any bookings made before the date of termination and, for this purpose, both Parties shall continue to comply with all obligations in this Agreement which are reasonably necessary for the purpose of honoring such booking.


The application and interpretation of this Agreement shall be governed by the current and applicable Countries Legislation, where the office of EMAD TOURS was located where the related booking was done. In the event of any discrepancy which may arise from the interpretation or execution of these terms and conditions, the parties, with express waiver of any other court of jurisdiction which might apply, if any, shall abide by the Jurisdiction and Competence of Austria.